WordPress Maintenance…Handled
Keep Your Website Happy, Healthy, and Up-to-Date
(Without Adding to Your To-Do List)
Weekly WordPress, theme, and plugin updates, backups before updates, and a real person keeping tabs on your website, so you can breathe easier and focus on your business. Because peace of mind is part of good design.
Simple Website Care You Can Count On
“Having Thauna on maintenance has been such a relief. Knowing that my site is being looked after, updated, and secure without me having to worry about it has been worth every penny!”
– Amy
Essential Website Care
Notes:
$125 per month
Website Care + Support
Notes:
- Unused support time does not roll over
- Backups are run in your Flywheel, BigScoots, or WP Engine dashboard
- Using a different host? No problem! Backups will run via BlogVault (Client is responsible for the BlogVault subscription if needed)
- Billed monthly through autopay. Cancel with written notice at least five days before the end of the month.
$300 per month
**Please note: Maintenance packages are available to current Bellano clients and qualifying WordPress websites built with Kadence.
Websites not built by Bellano require a paid onboarding audit before enrollment.**
“I am a small business owner AND mother of two AND wife. I am constantly juggling my responsibilities to make sure that my business is successful and that my personal life is fulfilling and fun for our whole family. I love that Thauna is independently doing maintenance on my website every month without me having to remember about it or do anything. This maintenance plan is worth it because it gives me peace of mind…and it is one less thing for me to worry about!”
– Ruth
FAQ
What if I need more than my included monthly support time?
No problem! Additional time is available to maintenance clients at a special rate of $100 per hour—discounted from my standard $125 rate. Additional support is billed in 30-minute increments, so you only pay for the time you need.
What can I use my included support time for?
You can use your included support time for small website updates, troubleshooting, tutorials, content changes, or creating a new pattern to streamline your workflow. Larger projects, new functionality, redesign work, and existing repairs may require a separate quote.
How does monthly billing work?
When you receive your first invoice, select the Autopay checkbox before submitting payment. Your chosen payment method will then be charged automatically each month, so you won’t need to manually pay a new invoice every time. Autopay is required for monthly maintenance plans.
Plans are month-to-month. To cancel before the next billing month, please send written notice at least five days before the end of the current month.
Can I cancel my plan?
Absolutely. Maintenance plans are month-to-month. To cancel before the next month begins, please send written notice at least five days before the end of the current month. Cancellation requests received after that deadline will take effect at the end of the following month.
Who can sign up for a maintenance package?
My maintenance packages are available to current Bellano clients and qualifying WordPress websites built with Kadence. Websites not built by Bellano require a $197 Website Care Onboarding Audit before enrollment.
Are plugin and software licenses included?
Third-party plugin, software, hosting, and backup subscriptions are not included unless they’re specifically listed as part of your Bellano service. You’re responsible for keeping any licenses used on your website active, so updates and support remain available.
Does maintenance include repairing existing problems?
Maintenance covers ongoing care of your website after it’s accepted into a plan. It does not include existing errors, outdated configurations, compatibility problems, or other issues discovered before enrollment. If your website needs repairs before maintenance can begin, I’ll explain what I found and provide a separate quote.
What happens if an update breaks something?
I create a backup before running updates. If an update causes a problem, I’ll restore the backup and investigate what happened. If resolving the issue requires additional development work, replacing an unsupported plugin, or contacting a third-party provider, I’ll let you know what’s needed before moving forward.
When is support available?
My regular Bellano business hours are Tuesday through Thursday, 10:00 AM–4:00 PM Mountain Time. Website Care + Support clients receive priority support during those hours, so their requests move to the front of my support queue. Priority support does not include nights, weekends, holidays, or guaranteed immediate emergency response.
Do you provide technical support for third-party plugins?
I’ll do my best to help identify whether a problem is coming from a third-party plugin and may be able to help with basic troubleshooting or configuration. However, I don’t develop or control third-party plugins, so I can’t change the plugin’s code, correct bugs, or guarantee a resolution.
The plugin developer’s support team will need to handle issues within the plugin itself. Any time I spend investigating, troubleshooting, or communicating with third-party support counts toward your included monthly support time.
Does maintenance include malware removal?
If I suspect malware on a website hosted with Flywheel or BigScoots, I’ll request a malware scan through the hosting provider and help you understand the recommended next steps. In-depth malware removal and cleanup aren’t included in my maintenance packages and may require help from your hosting company or a dedicated website security service.
What’s included in the Website Care Onboarding Audit?
If I didn’t build your Kadence website, I’ll review its hosting, backups, WordPress setup, theme, plugins, licenses, and overall condition before accepting it into a maintenance plan. If I discover anything that needs to be repaired first, I’ll explain what I found and provide a separate quote. Completing the audit does not guarantee acceptance into a maintenance plan.
Ready to take website maintenance off your plate?
Complete the form below. If you’re a current Bellano client, I’ll send the enrollment details.
If I didn’t build your Kadence website, I’ll begin with the $197 Website Care Onboarding Audit.
